Frequently Asked Questions
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Can I use Protected Trust™ with people outside my organization?
What are the minimum system requirements?
Absolutely. With secure message pickup, when you try to
send an encrypted message to someone who's not already using
Protected Trust™, that person will receive an e-mail
notification with a link to the message on a secured web
What kind of encryption does Protected Trust use?
To use the Protected Trust™, all you need is a web browser
It even works from many mobile phones such as iPhones and
You can also use the Microsoft Outlook add-in, which
- Microsoft Windows XP SP2 or later (including Vista and Windows
7, 8, 8.1, and 10)
- Microsoft Outlook 2007 or later
Does Protected Trust™ satisfy government requirements for data security, such as GLBA and HIPAA?
Protected Trust encrypts message using an encryption algorithm
called AES. We use keys
that are 256 bits long, making the encryption virtually
unbreakable. In addition, Protected Trust™ communicates
with the key server through a secure sockets connection, similar to
the connection that you use when you log into your banking site on
How big can my attachments be? What if I want to send an attachment larger than what my e-mail service provider allows?
Regulations, such as GLBA and HIPAA, require organizations
to protect private data. That means that private information
cannot be sent through unsecured means, such as ordinary
e-mail. Using Protected Trust as part of your information
security practices will help you comply with regulations that apply
to your business.
How much does it cost to use Protected Trust?
If you want to send very large attachments securely, Protected
Trust makes that possible by "staging" the attachments online
instead of your e-mail server. The attachments remain
encrypted at all times. When you send or receive an e-mail
through Protected Trust that has a large attachment, you will not
notice any difference in the way that you use your e-mail
application. All of this is done automatically for you when
using Protected Trust.
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