Frequently Asked Questions

Click on a question below to see the answer.  If your question wasn't answered, ask it.

Can I use Protected Trust™ with people outside my organization?

Absolutely.  With secure message pickup, when you try to send an encrypted message to someone who's not already using Protected Trust™, that person will receive an e-mail notification with a link to the message on a secured web server.

What are the minimum system requirements?

To use the Protected Trust™, all you need is a web browser with javascript and cookie support (almost any browser nowadays!).  It even works from many mobile phones such as iPhones and Android-based devices.

You can also use the Microsoft Outlook add-in, which requires:

  • Microsoft Windows XP SP2 or later (including Vista and Windows 7, 8, 8.1, and 10)
  • Microsoft Outlook 2007 or later


What kind of encryption does Protected Trust use?

Protected Trust encrypts message using an encryption algorithm called AES.  We use keys that are 256 bits long, making the encryption virtually unbreakable.  In addition, Protected Trust™ communicates with the key server through a secure sockets connection, similar to the connection that you use when you log into your banking site on the Internet.

Does Protected Trust™ satisfy government requirements for data security, such as GLBA and HIPAA?

Regulations, such as GLBA and HIPAA, require organizations to protect private data.  That means that private information cannot be sent through unsecured means, such as ordinary e-mail.  Using Protected Trust as part of your information security practices will help you comply with regulations that apply to your business.

How big can my attachments be? What if I want to send an attachment larger than what my e-mail service provider allows?

If you want to send very large attachments securely, Protected Trust makes that possible by "staging" the attachments online instead of your e-mail server.  The attachments remain encrypted at all times.  When you send or receive an e-mail through Protected Trust that has a large attachment, you will not notice any difference in the way that you use your e-mail application.  All of this is done automatically for you when using Protected Trust.

How much does it cost to use Protected Trust?

Click here for pricing information.

Was your question not answered?

  ask »  

If you provide your e-mail address, we will get back to you within 1 or 2 business days.  You may also contact us directly if you need immediate assistance.